pkoka's Privacy Policy
Your personal information is completely safe with us — pkoka follows SSL encryption and strict data protection practices.
pkoka ("we", "our", "platform") is a trusted online gaming and betting platform in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect the personal information of our users. By using pkoka's website and services, you are considered to have accepted the terms of this Policy. If you have any objections, please contact us before using the services.
What types of information we collect
pkoka collects two types of information to operate its services properly: information you provide directly and information collected automatically.
1.1 Information You Provide
The information you give us directly during account registration and use of the services includes:
- Full name, date of birth, and national ID or passport number (for age verification)
- Email address and mobile number
- Residential address
- Financial transaction details — such as bKash, Nagad, Rocket, or Upay numbers or bank account details
- Login credentials (passwords are always stored in encrypted form)
- Any information you provide when contacting the support team
1.2 Automatically Collected Information
The following information may be collected automatically while you use our services:
- IP address and device type
- Browser type and version, operating system
- Time of access, time spent on the website, and pages visited
- Session data collected through cookies and similar tracking technologies
- Gameplay history and betting activity data
How we use your information
pkoka never uses your information for unnecessary purposes. Collected information is used only for the following purposes:
- Account management: Creating, verifying, maintaining, and securing your account.
- Service delivery: Processing gaming, betting, and financial transactions smoothly.
- Age verification: Ensuring that only users aged 21 or above use the services.
- Fraud prevention: Detecting and preventing suspicious activity and maintaining platform security.
- Customer support: Resolving your complaints and queries.
- Service improvement: Analyzing user experience to further improve pkoka's services.
- Promotions and bonuses: Sending you relevant bonuses and offers — but only with your consent.
- Legal obligations: Using information as required to comply with applicable laws and regulations.
Information Sharing & Disclosure
pkoka never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Necessary information may be shared with trusted third-party service providers who assist with payment processing, technical infrastructure management, and customer support. These partners are required to follow the same standard of privacy practices.
3.2 Legal Requirements
Information may be disclosed to authorities due to a court order, judicial directive, or other legal obligation.
3.3 Business Changes
If there is any change in pkoka's ownership or management, user information may be transferred to the new entity. In such cases, we will notify you in advance.
Cookies & Tracking Technologies
pkoka uses cookies and similar tracking technologies to improve your experience using the services.
4.1 Types of Cookies
- Essential cookies: The website cannot function properly without these — for example, maintaining your login session.
- Functional cookies: Remember your preferences and language settings.
- Analytics cookies: Analyze website traffic and usage to help improve the quality of the service.
4.2 Cookie Controls
You can disable cookies at any time from your browser settings. Please note that disabling essential cookies may prevent some services from working properly.
Data Security Measures
pkoka uses industry-standard technology and practices to keep your personal and financial information secure:
- SSL/TLS encryption: All data transferred between your browser and our servers is encrypted.
- Password hashing: Your password is never stored directly — it is always kept in hashed form.
- Access controls: Only authorized staff can view your information, and only as needed.
- Regular security audits: Our systems are regularly tested for security vulnerabilities.
- Firewalls and security protocols: Advanced technical barriers are used to prevent unauthorized access.
Even so, 100% security on the internet cannot be guaranteed. We therefore ask you to use a strong password and not to share your login details with anyone.
Data Retention Period
pkoka retains your information for as long as necessary or legally required. The general policy is:
- Information for active accounts is retained for as long as the account remains active.
- Records of financial transactions may be retained for a defined period even after an account is closed.
- Information related to fraud investigations or legal proceedings is kept until the relevant process is complete.
- Marketing communication data is deleted as soon as you withdraw your consent.
Your Rights
You have the following rights regarding your personal information:
7.1 Right of Access
You can find out at any time what information we hold about you. Please contact our support team for this.
7.2 Right to Rectification
If your information is incorrect or incomplete, you can request that it be corrected.
7.3 Right to Erasure
In certain circumstances, you can request that your personal information be deleted. Please note that some information may need to be retained due to legal obligations.
7.4 Right to Object to Processing
You have the right to object to the use of your information for marketing purposes and to withdraw your consent.
7.5 Data Portability
You have the right to receive your information in a standard format.
Protection of Children and Minors
pkoka's services are strictly for users aged 21 or above ("for users aged 21 and over only"). We do not intentionally collect information from any minor. Our registration process includes age verification. If a minor's information has been collected by mistake, we will delete it as soon as we become aware and close the associated account.
Marketing Communications
pkoka may inform you about relevant bonuses, promotions, and updates — but only with your explicit consent. Every marketing email will include an "unsubscribe" or consent withdrawal option. You can also stop marketing communications at any time by contacting support directly.
Third-Party Links & Services
pkoka's platform occasionally uses third-party payment gateways (such as bKash, Nagad, Rocket, Upay, or banking portals). These services have their own privacy policies, and pkoka is not responsible for how those third parties store information. You should read the relevant payment method's policy before completing a transaction.
Policy Changes
pkoka may update this Privacy Policy from time to time. If there are any significant changes, we will notify you by email or through the platform. Continuing to use the services after a change is made will be considered acceptance of the revised Policy. The date of the most recent change will always be noted at the top of this page.
Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, please contact us:
Our support team provides service in both Bengali and English. Your privacy is our highest priority.