pkoka Terms & Conditions

1.General Provisions & Definitions

pkoka is an online casino and sports betting platform operated for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the pkoka platform and any associated services. By using the platform, you are considered to have agreed to be legally bound by these Terms.

The key terms used in this document are defined as follows:

• "Platform" refers to pkoka's website, application, and all associated services.
• "User" or "You" refers to any person registered on the platform.
• "Account" refers to each user's own registered gaming account.
• "Bonus Funds" refers to promotional bonus money awarded by pkoka.
• "Real Money" refers to the user's own funds deposited into the platform.

pkoka operates on the principles of honesty, transparency, and responsibility. We are committed to providing a safe gaming experience, ensuring SSL encryption and fair play.

2.Eligibility & Account Registration

The following eligibility requirements must be met to open an account and participate in gaming activities on the pkoka platform:

• The applicant must be at least 21 years old. This platform is only for those aged 21 and above.
• The applicant must provide accurate and complete personal information.
• Each user may open only one account. Opening multiple accounts is strictly prohibited.
• You must register an account in your own name — creating an account on behalf of someone else or under a fictitious identity is not allowed.

3.Account Management & Security

The security of your account is entirely your responsibility. While pkoka ensures technical protection for each account, it is your responsibility to keep your login credentials (username and password) confidential.

Account Security Guidelines

• Do not share your password with anyone.
• If you notice any suspicious activity, contact pkoka support immediately.
• Change your password regularly and use a strong password.
• Avoid accessing your account over public Wi-Fi.

pkoka will not be held liable for unauthorized use of an account by a third party, however if you notify us immediately we will take appropriate action.

4.Deposits & Withdrawals

pkoka supports several convenient payment methods for users in Bangladesh.

Accepted Payment Methods

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks

Deposited funds are generally credited to the account instantly. Once a withdrawal request is successfully processed, funds typically arrive at your payment method within 10–45 minutes. However, in some cases the verification process may cause delays.

Important Withdrawal Terms

• Withdrawals can only be made using the same method used for the deposit.
• Account verification must be completed before a withdrawal can be made.
• Winnings from bonus funds must meet the wagering requirements before withdrawal.
• pkoka may request additional verification for unusual transactions.

5.Bonuses & Promotional Offers

pkoka offers various bonuses and promotional offers from time to time. Each bonus offer has specific terms and conditions that must be read carefully before accepting.

Welcome Bonus

New users will receive a welcome bonus of up to 200% up to ৳15,000 on their first deposit. For example, depositing ৳1,000 gives you a ৳2,000 bonus, bringing your total balance to ৳3,000. Maximum deposit example: depositing ৳16,000 gives you a ৳15,000 bonus, bringing your total balance to ৳31,000.

Wagering Requirements

The wagering requirement for the welcome bonus is 15 times the bonus amount. Wagering is calculated on the bonus amount only (not the combined total of deposit and bonus). For example, ৳2,000 bonus × 15 = ৳30,000 must be wagered before bonus winnings can be withdrawn.

General Bonus Rules

• Only one person per device, IP address, or household may claim bonus benefits.
• A maximum bet amount may apply while using a bonus.
• pkoka reserves the right to modify or cancel any bonus offer at any time.
• Attempting to claim bonuses through fraudulent means may result in account closure.

6.Betting & Gaming Rules

Both casino games and sports betting are available on pkoka. Each game has its own rules which should be understood thoroughly before starting.

Sports Betting

Betting is available on various sports including cricket, football, and kabaddi. Odds may change in real time. No claims will be accepted due to odds changes after a bet has been placed.

Casino Games

pkoka offers games from reputable providers including Pragmatic Play, Spribe, JILI, and PG Soft. Fair play is ensured across all games.

• The minimum and maximum bet limits for each game are clearly stated within the game.
• If a game is cancelled due to a technical error, pkoka will refund the amount.
• If the internet connection is lost during a game session, the game result will be determined according to the server logs.

7.Prohibited Activities

The following activities are strictly prohibited on the pkoka platform. Violating these prohibitions may result in immediate account suspension or closure:

• Opening or operating multiple accounts.
• Using another person's account or transferring an account to a third party.
• Attempting to claim bonus benefits fraudulently.
• Attempting to manipulate the platform's software or game mechanics.
• Using the platform for money laundering purposes.
• Playing on behalf of or for minors (under 21 years of age).
• Behaving in a disrespectful or threatening manner toward pkoka staff.

8.Account Suspension & Closure

pkoka reserves the right to suspend or permanently close an account without notice in the following circumstances:

• Violation of any provision of these Terms.
• Providing false or incomplete information.
• Detection of suspicious or fraudulent activity.
• Extended period of account inactivity.

You may also request to close your account at any time by contacting support. The opportunity to withdraw any valid balance will be provided before the account is closed.

9.Privacy & Data Protection

pkoka gives the highest priority to the protection of your personal information. For details on how your information is collected, stored, and used, please visit our Privacy Policy page.

We do not sell your information to third parties. However, information may be shared with partners necessary for providing the platform's services (such as payment processors) or as required by legal obligations.

10.Responsible Gaming

pkoka strongly supports responsible gaming. We believe that gaming is a form of entertainment and not a source of income.

• Never bet beyond your budget.
• Avoid placing more bets in an attempt to recover losses.
• Use our self-limitation tools to set your own deposit limits.
• Request a temporary account suspension if needed.

For more information on responsible gaming, please visit our Responsible Gaming page. Our support team is available 24/7 to help you.

11.Limitation of Liability

pkoka will not be liable for any losses caused by technical issues, third-party service disruptions, or force majeure events. This includes but is not limited to:

• Game sessions interrupted due to loss of internet connection.
• Transactions delayed due to payment gateway issues.
• Losses resulting from the user's own negligence with their account credentials.
• Service changes or discontinuation due to changes in government regulations.

pkoka's maximum liability shall in no event exceed the original amount of the transaction in dispute.

12.Amendments to Terms

pkoka reserves the right to change, revise, or update these Terms at any time. Users will be notified of significant changes via email or through the platform.

Continued use of the platform after any changes will be considered acceptance of the new terms. It is therefore advisable to review this page regularly.

13.Contact & Complaints

If you have any questions or complaints about these Terms, please contact pkoka's support team. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Get instant assistance through the platform.
• Email: [email protected]

After a complaint is submitted, pkoka will investigate and try to respond within a reasonable time. Attaching relevant information and evidence with your complaint will help resolve it faster.