Our Commitment to
Responsible Gambling
At pkoka, we believe entertainment is truly enjoyable only when it is experienced in a controlled and mindful way — your well-being is our priority.
pkoka's Responsibility Pledge
Important: This platform is for users aged 21 and above only. Account registration by minors is strictly prohibited.
pkoka, as a safe and reliable online gaming platform, places the highest importance on responsible gambling. We understand that online casino and betting, when enjoyed properly, can be a fun form of entertainment — but when left unchecked, it can lead to personal and financial harm.
That is why we have prepared a set of tools and support measures for all our players, so you always stay in control. If you feel that gambling is having a negative impact on your daily life, use our support tools or contact the pkoka support team directly.
Our Protection Tools
Set Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount on your account. The minimum deposit amount is ৳100 — you can set a limit even lower than that if you wish. Once this limit is set, it will not be possible to go beyond your budget.
Self-Exclusion
If you want to take a break for a period of time, you can use the self-exclusion feature to temporarily close your account for a set duration. This break will help you clear your mind.
Time-Out Feature
When you feel you need a short break, use the time-out feature to pause gaming activity for any period from 24 hours up to 6 weeks. During this time you will not be able to log in or make deposits.
Session Tracking
You can see directly on screen how long you have been playing. During long sessions, the pkoka system will send you time reminders. Being aware of your gaming time is the first step toward healthy gaming.
Age Verification
To open an account at pkoka, you must prove you are 21 years of age or older. Only users aged 21 and above may play on this platform. Access by minors is strictly prohibited and the verification process is rigorous.
24/7 Support Service
Contact the pkoka support team with any concerns related to gambling. Support is available in Bengali and English 24 hours a day, 7 days a week via live chat and email ([email protected]).
Recognize the Signs of Problem Gambling
If you or someone you know shows the following signs, take action right away:
- Feeling an urge to spend more money than your budget allows
- Continuing to play in an attempt to recover money you have lost
- Hiding your gaming habits from family or friends
- Taking on debt or breaking into savings to fund gaming
- Feeling restless or irritable when not playing
- Neglecting work, family, and social responsibilities
- Trying to stop playing but being unable to do so
Steps to Getting Help
Acknowledge It to Yourself
The first step to solving the problem is acknowledging that gambling is getting out of control. This is not a weakness — it is proof of courage.
Activate Time-Out or Self-Exclusion
Activate time-out or self-exclusion immediately from pkoka's settings. This will instantly keep you away from the opportunity to play.
Contact pkoka Support
Chat with us via live chat or email us at [email protected]. Our team will assist you with complete confidentiality.
Seek Help from Family and Specialists
Reaching out to a trusted family member or a mental health professional is one of the most effective steps you can take.
Healthy Gaming Guidelines
🎯 Set Your Goals
Before you start playing, decide for yourself how much time and money you will spend. Once you reach that limit, stop — regardless of whether you are winning or losing.
🚫 Don't Chase Losses
Placing larger bets to try to recover lost money is a common trap. Remember, each game is independent — previous results have no effect on the next one.
⚖️ Maintain Balance
Gaming is just a small part of life. Keep a healthy balance with family, work, health, and social relationships. Never play with money you need for essential expenses.
Remember: Gaming at pkoka is entirely for entertainment. It is not a source of income or a way to solve financial problems. Responsible gaming means ensuring the safety of yourself and your family.
Deposit Limit Example: If you want to spend a maximum of ৳500 per week, set your weekly deposit limit to ৳500. Once the limit is reached, the system will automatically stop accepting further deposits.
About Bonuses and Wagering: The wagering requirement for the 200% welcome bonus is 15x the bonus amount only. Example: ৳2,000 bonus × 15 = ৳30,000 in bets must be completed. Please read the terms and conditions carefully before claiming any bonus.
Protection of Minors
pkoka strictly follows a 21+ age policy. Keeping minors away from gaming is our social responsibility.
Advice for Parents
Use parental control software on your child's device to restrict access to online gaming sites. Never leave login credentials within reach of children.
Age Verification Process
At the time of registration and before the first withdrawal, pkoka verifies age through a national identity card or passport. Providing false information may result in account cancellation.
Responsible Gambling — Common Questions
Need Help? We Are Always Here
Use pkoka's responsible gaming tools or contact our support team. Your well-being comes first for us.
Log in to pkoka See answers to more questions